Becoming a Conflict Competent Leader: How You and Your by Craig E. Runde

By Craig E. Runde

Turning into a clash useful chief combines learn, conceptual types, practitioner event, and tales that spotlight the middle clash knowledge. The e-book underscores the significance for leaders to enhance the serious talents they should aid them, their colleagues, and their businesses deal extra successfully with clash and circulate their companies ahead.

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Extra info for Becoming a Conflict Competent Leader: How You and Your Organization Can Manage Conflict Effectively

Example text

Constructive Responses. Constructive responses engage with the other person to try to delineate a solution to the problem posed by the differences. They include managing emotions and attitudes to try to avoid destructive responses. More than that, they use approaches that focus on trying to understand the problems caused by differences. This can take a lot of effort because the problems frequently involve more than just factual disputes and include emotions and identity issues (Stone, Patton, and Heen, 1999).

RUNDE Responses to Conflict Understanding differences and triggers helps explain how conflicts get started. The next step is to understand how to approach conflict once it has begun. The traditional approach to assessing these responses was to look at general styles that people use when dealing with conflict, which provide a high-level look at behaviors.

Mary was a good problem solver, so they approached her to fix their problems rather than resolving the issues by themselves. Although this worked well for the employees, it became a major drain on Mary’s time and energy until she was finally able to use techniques described later in this book to lessen her burden. Her predicament illustrates one way that ineffective conflict management can waste managers’ time. A second conflict-related cost is the loss of employees. It has been estimated that more than half of employee retention problems are related to poorly handled conflict (Dana, 2005).

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